Teliqos

This is the product schedule for Teliqos, published under section 3 of the terms of service. Teliqos is licensed to organisations, so your agreement for it is the body of the terms, Annex E, the annex for your jurisdiction and this schedule, read together, along with any order or written agreement signed between us.

Teliqos is in development and is not yet offered generally. Access given before general availability is governed by section 13 of the body as well as by this schedule.

This schedule adds to the body for Teliqos alone. It does not reduce a protection the body or applicable law gives you, and it does not extend our liability beyond the limits in sections 17 and 18 of the body.

Teliqos is a game-analytics platform. It consists of a hosted service, which receives and stores event data and presents it in dashboards, and a software development kit, which a customer integrates into its own game to send that data.

The SDK is published as open source in the studio's public repository. The licence published with it governs what may be done with its source code, and that licence prevails over this schedule for the code itself, as section 7 of the body provides.

The hosted service is provided from infrastructure we operate or procure. Where it is provided from a region, that region is stated in your order; where it is not stated, section 10 of the privacy notice governs where data is held and how transfers are protected.

We grant your organisation a non-exclusive, non-transferable and revocable licence to use the Teliqos console and SDK to collect and analyse event data from games your organisation publishes, for its internal business purposes, for as long as your subscription runs.

The licence is subject to any documented limits on use, including limits on API calls, request rate, retention window and seats. We may enforce those limits technically, and we will tell you before we do where the cause is your use rather than a fault.

You may not resell access to the console, use it as a service bureau for a third party, or use the platform or its output to build a competing analytics product. Using the SDK's source code under its own open-source licence is not a breach of this section.

Teliqos, its name, its marks, the console and the platform behind it are owned by CEDRA Interactive, and section 12 of the body governs them. A subscription is a licence to use the platform; it is not a licence to use its name.

You may state factually that your game uses Teliqos, and use the name for that purpose in the ordinary way one names a supplier. You may not use the marks in your own product name or branding, register anything confusingly similar, or present the relationship as a partnership or endorsement without our written agreement.

The event data your game sends remains yours as between us. Aggregated and de-identified statistics about how the platform itself performs are ours, and we may use them to operate and improve it, provided they cannot be attributed to you, to your game or to any player.

You are responsible for what your game sends to the platform. In particular, you may not send:

• special categories of personal data, or data concerning criminal offences, unless we have agreed to it in writing and the agreement records the safeguards;
• payment card numbers, bank credentials or authentication secrets;
• data about a child below the age at which your own notice says your game may be used, where you have no lawful basis for it;
• data you have no legal basis to collect, or that your own privacy notice does not cover.

You are responsible for the lawful basis for the data your game collects, and for the notices and choices you give your own players. Section 8 of the body applies to the console as it applies to everything else we operate.

Fees, the subscription term, the renewal basis and any service levels are those stated in your order. Where no order states them, the plan you accept when you subscribe states them, and that acceptance is the order for the purposes of this schedule.

Fees are exclusive of taxes, which you pay in addition where they are due. We may change fees for a renewal term by giving notice before that term begins; a change does not apply to a term already paid for.

A free tier or trial, where offered, may be changed or withdrawn at any time under section 15 of the body, and carries no service level.

For the player event data your game sends to Teliqos, you are the controller and we are your processor. We process that data on your documented instructions and for no purpose of our own. The data-processing agreement referenced in the privacy notice, and set out in its Annex E, governs that processing and meets article 28(3) of the GDPR and article 12 of Law no. 6698.

For your own account with us, meaning the people at your organisation who hold logins, our billing records and our correspondence with you, we are the controller and the privacy notice applies in the ordinary way.

A request from one of your players to access or delete their data is yours to decide, not ours. If it reaches us we forward it to you promptly and confirm to the player that we have done so. On termination we return or delete the event data as the data-processing agreement provides.

Support is provided through the contact address in section 23 of the body, or through the channel stated in your order where one is stated. Any response time or availability commitment applies only if your order states it.

We may change the platform under section 15 of the body. Where a change removes a documented feature you rely on, or materially reduces the service, we will give reasonable notice before it takes effect, and you may end the subscription at that point without penalty for the unused part of the term.

Either party may end the arrangement for a material breach that is not put right within a reasonable time after notice. We may suspend access immediately where continued use would breach law, threaten the platform's security or harm another customer, and we will tell you why and restore access once the cause is resolved.

Section 4 of the body sets the order in which documents prevail: mandatory law, then the annex for your jurisdiction, then a signed order or written agreement, then Annex E, then this schedule, then the body. For the SDK's source code, the open-source licence published with it prevails over this schedule, as section 7 of the body provides.

The data-processing agreement prevails over this schedule for anything concerning our processing of your players' personal data.